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PRIVACY POLICY

Shipping

What is your domestic shipping policy?

We offer free shipping and returns for domestic shipments via Sendle and Australia Post. All standard domestic orders have a ship time of 1-5 business days. If you need your package to arrive sooner, please choose an expedited shipping option at checkout. Any additional shipping costs are non-refundable.

What is your international shipping policy?

Kayu & Co. ships worldwide. All international orders have an estimated ship time of 6-15 business days. We ship internationally via Sendle & Australian Post. International orders may be subject to duties or fees by the country of import. These charges are the customer’s responsibility and will be charged by the shipping provider prior to delivery. Payment of these is necessary to release your package from customs. For inquiries regarding international shipping, please contact support@kayu.co.

Are you keeping my private information secure?

Absolutely. All information collected by Kayu & Co. is for the sole purpose and use by us to transact your order. We recognise and agree that the privacy of all personal information is important to individuals. All personal information collected for processing and fulfilling your order is not shared with any third parties, other than for the purpose of processing payments for the product you have ordered. We will only ask for and use relevant personal information necessary to conduct our business.

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SHIPPING WORLDWIDE

Our artisans handiworks deserve to be known all over the globe! We are commited to make this happen, especially to you.

AUSTRALIA FREE DELIVERY

Order over $100 and receive delivery free of charge Australia-wide

HEARTFELT IMPACT

Each purchase sent to you are hand-signed by the artisans who crafted your products. Let’s remember how much our relationships matter.

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