FAQ

Orders typically take 1-2 business days to process in our warehouse. Once your order has shipped, you will receive a confirmation email with a link to tracking information for your package. Kindly note that shipping times estimated at checkout do not include order processing time.

Personalised orders will be shipped up to 2 weeks starting from the order date.

Kayu & Co. accepts payment via all major credit cards, such as Visa, American Express, and Mastercard, as well as PayPal checkout. Kindly note, 1 additional business day of processing time is required for orders using PayPal. After Pay can be used only for Australian orders.

What if something I ordered arrived damaged?
Oh no! Please email [email protected] with your order number and photos of the damage and we will be happy to assist you.

Oh no! Please email [email protected] with your order number and photos of the damage and we will be happy to assist you.

You can view our prices in a variety of currencies! Soon we’ll be offering GBP, CNY, EUR and USD. Cost of shipping will also be reflected in your chosen currency at checkout, however Kayu & Co. processes all orders in AUD.

If a specific product size or variation is not listed, it is out of stock or discontinued. If you want to be waitlisted for an item, please contact our customer service team at [email protected] and they will make sure you are the first to receive a likely lead-time for delivery.

No problem. Simply uncheck ‘Ship To The Same Address’ under your billing address, and enter the recipient’s address as your shipping address.

We aim to get the deliveries out the same or next day. Provided the stock has not already been packed and dispatched, you can email us at [email protected]. Once it is dispatched, however, you will need to return it to us for an exchange or refund.

You will receive an email from the our Team once your order is ready to pick up
Our warehouse collecting hours are from Monday – Friday 10 am – 4 pm
Please remember to wear a face mask
You will need to provide proof of purchase, an email, bank statement or drivers license will be suffice

Backordered items are items that are available for you to purchase before stock has reached our warehouse. Backordering an item guarantees you’ve secured that item before it hits the shelves. There may be a wait for the stock to arrive but we will only ever list items for backorder when we know they’re on their way and not far from arriving to us. As soon as the stock arrives, we’ll post your backordered item(s) and we’ll advise you of the estimated delivery date.